1. Introduction
ReserveSit provides reservation and restaurant management software to restaurants and hospitality groups. This policy applies to information we collect from restaurant owners and staff using our platform, and from guests who submit reservations or waitlist requests through a restaurant using ReserveSit.
2. Information We Collect
Restaurant owners and staff
We collect account and business information such as name, email, phone number, restaurant details, subdomain configuration, and billing records. Payment card processing is handled by Stripe and we do not store full card numbers in our systems.
Restaurant guests (diners)
We collect data submitted during booking, including name, email, phone number, party size, reservation date/time, special requests, dietary preferences, and waitlist details.
Automatically collected data
We may collect IP address, browser/device details, approximate location, page activity, and session data through logs and cookies necessary to run and secure the service.
3. How We Use Your Information
- Provide, maintain, and support the ReserveSit platform.
- Process reservations and waitlist workflows for restaurant customers.
- Send transactional notifications such as confirmations, reminders, status updates, and password resets.
- Communicate account updates, service changes, and support messages.
- Monitor performance and improve product reliability and usability.
- Detect abuse, prevent fraud, and comply with legal obligations.
4. How We Share Your Information
We share guest information with the restaurant where the reservation is made so the restaurant can provide service.
We share limited data with service providers that help us operate the platform, including Resend (transactional email), Stripe (payment processing), and Cloudflare (DNS/CDN/security).
We may disclose information when required by law, subpoena, court order, or to protect the rights, safety, and security of ReserveSit, restaurants, or guests.
We do not sell personal data.
5. Data Retention
We retain data for as long as needed to provide the service, meet contractual requirements, resolve disputes, and comply with legal obligations. Restaurants may request deletion of their account data, and we provide a reasonable period for export before deletion. Guest data retained by a restaurant is also subject to that restaurant's policies and legal obligations.
6. Your Rights
Depending on your location, you may have rights to request access, correction, or deletion of personal information, and to opt out of non-essential marketing communications. To exercise these rights, contact us at [email protected].
7. Cookies
We use limited cookies and similar technologies for session authentication, security, and user preferences. We may also use analytics tools to understand platform usage and improve performance.
8. Security
We use technical and organizational safeguards designed to protect personal information, including encrypted transport, role-based access controls, and secured US-based hosting infrastructure. No system is perfectly secure, but we continuously work to protect data and reduce risk.
9. Children's Privacy
ReserveSit is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information through our services, contact us and we will investigate and take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Last updated" date. Continued use of the services after an update means the updated policy applies.
11. Contact Us
ReserveSit, LLC
Website: https://reservesit.com
Email: [email protected]